Internet Service Providers (ISP) are required by the federal government to disclose any information regarding network practices and services to ensure that consumers have accurate information about the broadband internet services that they have been promised.
According to the Federal Communications Commission (FCC) website...
The Federal Communications Commission’s Internet Freedom transparency rule, 47 CFR § 8.1, requires an Internet service provider, or ISP, to publicly disclose information about its network management practices, performance characteristics, and commercial terms of its broadband Internet access services.
Smartwire strongly believes in...
Network Management Practices
| Blocking | Smartwire does not engage in any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked. |
| Throttling | Smartwire does not engage in any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled. |
| Affiliated Prioritization | Smartwire does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate. |
| Paid Prioritization | Smartwire does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise. |
| Congestion Management | Smartwire does not engage in any practice that limits customer usage. |
| Application-Specific Behavior | Smartwire does not block or rate-control specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard or otherwise inhibits or favors certain applications or classes of applications. |
| Device Attachment Rules | Smartwire does not have any restrictions on the type of devices the customer uses. |
| Security | Smartwire does not engage in any practice that could possibly jeopardize network security or customer information. Smartwire employs a variety of industry-standard security practices on the network to ensure customer protection. Smartwire monitors overall network activity to detect potential intrusion and denial of service attack. Additionally, end-users whose systems are compromised, and are sourcing malicious traffic, may be contacted or suspended until the system is secured. We may block traffic to or from customers when a denial of service attack is in progress, and when such traffic is impacting network elements shared by other customers. |
Performance Characteristics
| Service Description | Smartwire provides internet access via Fiber and AirFiber. Speeds vary by location and product selected. |
| Impact of Non-Broadband Internet Access Service Data Services | Smartwire does not offer any non-broadband internet access service specialized services. |
Commercial Terms
| Price | Smartwire charges a daily rate that varies based upon location and product selected. Smartwire does not have any usage-based fees, reconnection fees, late payment fees, or early termination fees. |
| Privacy Policies | Smartwire has a complete disclosure of our internet privacy practices on our website at www.smart-wire.net/Home/Privacy |
| Redress Options | Smartwire provides redress options via phone, email, and help desk support on our website. Please email support@smart-wire.net if you have any concerns. |
